SHIIP: Seniors’ Health Insurance Information Program 798-6442.

The Senior Resource Center provides education and guidance on Medicare prescription drug plans.

The Seniors’ Health Insurance Information Program (SHIIP) is a division of North Carolina Department of Insurance (DOI) which strives to assist Medicare beneficiaries in making well-informed health insurance choices. The New Hanover County Senior Resource Center SHIIP volunteers offer free, unbiased health information on topics including:

  • Medicare Supplement Plans
  • Medicare Advantage Options
  • Medicare Prescription Drug Plans
  • Medicare Summary Notices
  • Medigap
  • Medicare Patrol – prevention of billing errors, waste, or fraud and abuse

If you need assistance, the Senior Resource Center will work with you to evaluate your medication needs and help you get your medicines at the lowest possible cost. Your cooperation is essential and will require a signed contract. For more information please call 798-6422.


If you are on oxygen, have a physical disability that would make it difficult to evacuate, or have other special needs that would place you at higher risk during an emergency event, you are strongly encourage to sign up for the Special Needs Registry as part of your Emergency Preparedness Plan.

Individuals who are on the registry will be contacted by a trained RSVP volunteer 36 to 72 hours before a hurricane (or other known disaster) is expected to hit our area. The volunteer will review your Personal Disaster Plan and notify the Special Needs Task Force if additional assistance is needed.

To learn more and sign up for the Special Needs Registry, visit Emergency Management’s website.  If you have questions or need assistance signing up, please call 798-6400.

To learn more about becoming an RSVP volunteer, visit the Volunteer page.

Due to the generosity of our local community partner, the Diaper Bank of North Carolina, the Senior Resource Center is able to offer incontinence products to older adults in New Hanover County at no cost. Quantities are limited.  Hours for pickup are:

  • Mondays, 9-10:30 a.m.
  • Wednesdays, 3:30-4:30 p.m.
  • Fridays, 9-10:30 a.m.

If you would like to donate incontinence supplies, please reach out to the Diaper Bank directly.  Hours on site are limited so please communicate and plan with the Diaper Bank before making a delivery.  The Diaper Bank staff can be reached at:

Diaper Bank of North Carolina – Lower Cape Fear

915 S. 16th Street Wilmington, NC 28401

office: 910-777-3243



For more information, contact the Center at 798-6400

Starting in December each year, the Department of Social Services accepts applications for the Low Income Energy Assistance Program (LIEAP) to help eligible households pay for heating costs. For approved households, LIEAP provides a one-time payment directly to the heating provider/company.

For more information about applying LIEAP, visit the Social Services website or call 798-6445.

Grant funds are available to eligible caregivers to provide a break from their everyday caregiving duties. If funding allows, caregivers may be eligible for supplemental services such as help in purchasing nutritional supplements (Boost, Ensure) or incontinence supplies (Depends).

A Social Worker will meet with you to evaluate your specific needs and identify available resources. Call 798-6445 for more information.

Caregiver Meetings at the Senior Resource Center:

  • Family Caregivers – meets on the 3rd Monday of the month at 1:30 p.m except January.
  • Caregiver Mental Health Support Group – Meets on the 4th Tuesday of the month at 1:30 p.m. This group provides support for issues such as grief, loneliness, personal health issues, etc.

For more information on caregiver meetings, call 798-6445.

Beginning July 2022, New Hanover County Health and Human Services and the Senior Resource Center will be providing a new dental program for low-income older adults ages 55 and older, who do not have dental insurance. This comprehensive dental program will be offered at various locations in New Hanover County.

How Do I Apply

Individuals can apply for the older adult dental program online at Older Adult Dental Application  (You can also visit to access the application)

A Spanish version of the older adult dental program application can be found HERE.

Application paper copies will also be available at the New Hanover County Senior Resource Center (2222 S. College Rd. Wilmington, NC 28403) and New Hanover County Health and Human Services (1650 Greenfield St. Wilmington, NC 28403)

For program information, contact Debbie Lovett at 910-798-3774 or

Who is the Dental Provider

New Hanover County is partnering with Access Dental Care, Inc. to provide comprehensive dental care for eligible residents. Access Dental Care, Inc. has been a North Carolina 501(c)3 non-profit agency for 21 years and is a national leader in providing comprehensive, mobile dental services to patients with special health care and behavioral needs.  Access Dental Care is unique in providing mobile dental services for special populations and can provide dental care in a variety of settings.

Eligibility Requirements

  • Ages 55 or older
  • New Hanover County resident
    • Show proof of residency
      • Provide government issued ID
      • Or Provide of utility bill (i.e. power bill) or tax bill
  • Income is below 200% poverty level
    • Provide Social Security statement, bank statement or paycheck stub
  • Have no dental insurance
    • No Medicare advantage plans that includes dental coverage
    • No employer dental coverage
    • Does not qualify for full Medicaid
  • Annual reassessments will be conducted

What Dental Services Will Be Provided? 

The older adult dental program will provide comprehensive dental care.  The program will provide services as defined by the clinical coverage policy, 2022 NC Dental Medicaid.  Typical services may include; dental exams, X-rays, cleanings, fillings, extractions, select root canal, dentures and partials.

  • Continuity of Care – the same quality and frequency of care received from a regular dental office
  • Comprehensive Care – the complete range of dental services typically available from a dental office
  • Compassionate Care – care that takes into account patient’s abilities, challenges facing patients, and access to comprehensive dental care
2222 South College Road • Wilmington, NC 28403 • Phone 910-798-6400 • Fax 910-798-6411
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