Alzheimer’s and Dementia Support Numbers:

  • 24/7 Hotline for Alzheimer’s/Dementia Support: (800) 272-3900
  • Local Dementia Support Group: (910) 233-9538

SHIIP: Seniors’ Health Insurance Information Program

The Seniors’ Health Insurance Information Program (SHIIP) is a division of North Carolina Department of Insurance (DOI) which strives to assist Medicare beneficiaries in making well-informed health insurance choices. The New Hanover County Senior Resource Center SHIIP volunteers offer free, unbiased health information on topics including:

  • Medicare Supplement Plans
  • Medicare Advantage Options
  • Medicare Prescription Drug Plans
  • Medicare Summary Notices
  • Medigap
  • Medicare Patrol – prevention of billing errors, waste, or fraud and abuse

Appointments are required for SHIIP. Please call our appointment line at 798-6442.

Volunteer Income Tax Assistance (VITA)
The VITA Program offers free tax help to low-and moderate-income taxpayers with a focus on those 60 and older. IRS-certified volunteers provide free, basic income tax return preparation with electronic filing to qualified individuals in New Hanover County. Volunteers are able to inform taxpayers about special tax credits, such as Earned Income Tax Credit, Child Tax Credit, and Credit for the Elderly or the Disabled.

Please call 798-6406 or 798-6407 with questions.

When coming to the Senior Resource Center to get your taxes done, the line forms at the front door by 8 a.m., Monday through Friday, to receive a time slot for that day only, so please plan accordingly.

If utilizing this service, taxpayers need to bring the following items:

  1. Picture ID, address and local phone number.
  2. Social Security cards and Date of Birth for self, spouse and all dependents.
  3. Retirement, Social Security, and/or Railroad Retirement statements.
  4. Interest, dividend, and final brokerage statements.
  5. Wage statements (W-2’s and 1099’s) from all employers for the year.
  6. Charitable contributions, medical expenses and real estate property taxes you paid in 2018. (For those who itemize)
  7. To have the Affordable Care Act portion of your return completed, you may need to have some specific documentation on 2018 health care coverage for you, your spouse and dependents. If you, your spouse and dependents were covered all of 2018 by Medicare, Medicaid, employer provided health insurance or health insurance you purchased from an insurance provider, you will not need any additional documentation. If you, your spouse or any dependent purchased health insurance on the “Marketplace/Exchange” run by the state or federal government, then you will need additional documentation. At a minimum, you must have Form 1095-A issued by the “Marketplace/Exchange” showing the specific months you, your spouse and dependents were covered by health insurance. Your Form 1095-A should be in the mail to you by January 31. If you were not covered by health insurance for some or all of 2018 you may be required to make a “Shared Responsibility Payment” with your tax return.
  8. You are encouraged to bring your 2017 tax returns, which may be required to accurately complete your 2018 return.
  9. A copy of your Power of Attorney if you are filing on behalf of another person.
  10. Any other tax letter or form related to 2018.

The Senior Resource Center provides education and guidance on Medicare prescription drug plans and assists seniors who may be unable to afford medications by obtaining medications at no cost from pharmaceutical companies, subsidy programs, physician samples, and other resources. In the last year, more than 660 seniors were assisted by the Senior Resource Center through this program, helping them to save over $605,800 on prescription costs.

If you need assistance, the Senior Resource Center will work you to evaluate your medication needs and help you get your medicines at the lowest possible cost. Your cooperation is essential and will require a signed partnership agreement.

For more information, call 798-6422.

If you are on oxygen, have a physical disability that would make it difficult to evacuate, or have other special needs that would place you at higher risk during an emergency event, you are strongly encourage to sign up for the Special Needs Registry as part of your Emergency Preparedness Plan.

Individuals who are on the registry will be contacted by a trained RSVP volunteer 36 to 72 hours before a hurricane (or other known disaster) is expected to hit our area. The volunteer will review your Personal Disaster Plan and notify the Special Needs Task Force if additional assistance is needed.

To learn more and sign up for the Special Needs Registry, visit Emergency Management’s website.  If you have questions or need assistance signing up, please call 798-6400.

To learn more about becoming an RSVP volunteer, visit the Volunteer page.

The Senior Resource Center offers absorbent underwear at a senior discount through a collaboration with a local medical supplier. Hours for pickup are:

  • Mondays, 9-10:30 a.m.
  • Wednesdays, 3:30-4:30 p.m.
  • Fridays, 9-10:30 a.m.

For information, contact Valorie Hatten at 798-6485.

Starting in December each year, the Department of Social Services accepts applications for the Low Income Energy Assistance Program (LIEAP) to help eligible households pay for heating costs. For approved households, LIEAP provides a one-time payment directly to the heating provider/company.

For more information about applying LIEAP, visit the Social Services website or call 798-6445.

Grant funds are available to eligible caregivers to provide a break from their everyday caregiving duties. If funding allows, caregivers may be eligible for supplemental services such as help in purchasing nutritional supplements (Boost, Ensure) or incontinence supplies (Depends).

A Social Worker will meet with you to evaluate your specific needs and identify available resources. Call 798-6445 for more information.

Caregiver Meetings at the Senior Resource Center:

  • Family Caregivers – meets on the 3rd Monday of the month at 1:30 p.m.
  • Caregiving with Art – meets on the 2nd Tuesday of the month at 1 p.m.
    This group supports caregivers while painting, drawing, or creating art. You do not need to be an artist to participate. Supplies are provided.
  • Caregiver Mental Health Support Group – Meets on the 4th Tuesday of the month at 1:30 p.m. This group provides support for issues such as grief, loneliness, personal health issues, etc.

For more information on caregiver meetings, call 798-6445.

2222 South College Road • Wilmington, NC 28403 • Phone 910-798-6400 • Fax 910-798-6411