SHIIP: Seniors’ Health Insurance Information Program 798-6442.

The Senior Resource Center provides education and guidance on Medicare prescription drug plans.

The Seniors’ Health Insurance Information Program (SHIIP) is a division of North Carolina Department of Insurance (DOI) which strives to assist Medicare beneficiaries in making well-informed health insurance choices. The New Hanover County Senior Resource Center SHIIP volunteers offer free, unbiased health information on topics including:

  • Medicare Supplement Plans
  • Medicare Advantage Options
  • Medicare Prescription Drug Plans
  • Medicare Summary Notices
  • Medigap
  • Medicare Patrol – prevention of billing errors, waste, or fraud and abuse

If you need assistance, the Senior Resource Center will work with you to evaluate your medication needs and help you get your medicines at the lowest possible cost. Your cooperation is essential and will require a signed contract. For more information please call 798-6422.


If you are on oxygen, have a physical disability that would make it difficult to evacuate, or have other special needs that would place you at higher risk during an emergency event, you are strongly encourage to sign up for the Special Needs Registry as part of your Emergency Preparedness Plan.

Individuals who are on the registry will be contacted by a trained RSVP volunteer 36 to 72 hours before a hurricane (or other known disaster) is expected to hit our area. The volunteer will review your Personal Disaster Plan and notify the Special Needs Task Force if additional assistance is needed.

To learn more and sign up for the Special Needs Registry, visit Emergency Management’s website.  If you have questions or need assistance signing up, please call 798-6400.

To learn more about becoming an RSVP volunteer, visit the Volunteer page.

Due to the generosity of our local community partner, the Diaper Bank of North Carolina, the Senior Resource Center is able to offer incontinence products to older adults in New Hanover County at no cost. Quantities are limited.  Hours for pickup are:

  • Mondays, 9-10:30 a.m.
  • Wednesdays, 3:30-4:30 p.m.
  • Fridays, 9-10:30 a.m.

For more information, contact the Center at 798-6400

Starting in December each year, the Department of Social Services accepts applications for the Low Income Energy Assistance Program (LIEAP) to help eligible households pay for heating costs. For approved households, LIEAP provides a one-time payment directly to the heating provider/company.

For more information about applying LIEAP, visit the Social Services website or call 798-6445.

Grant funds are available to eligible caregivers to provide a break from their everyday caregiving duties. If funding allows, caregivers may be eligible for supplemental services such as help in purchasing nutritional supplements (Boost, Ensure) or incontinence supplies (Depends).

A Social Worker will meet with you to evaluate your specific needs and identify available resources. Call 798-6445 for more information.

Caregiver Meetings at the Senior Resource Center:

  • Family Caregivers – meets on the 3rd Monday of the month at 1:30 p.m except January.
  • Caregiving with Art – meets on the 2nd Tuesday of the month at 1 p.m.
    This group supports caregivers while painting, drawing, or creating art. You do not need to be an artist to participate. Supplies are provided.
  • Caregiver Mental Health Support Group – Meets on the 4th Tuesday of the month at 1:30 p.m. This group provides support for issues such as grief, loneliness, personal health issues, etc.

For more information on caregiver meetings, call 798-6445.

2222 South College Road • Wilmington, NC 28403 • Phone 910-798-6400 • Fax 910-798-6411
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