Alzheimer’s and Dementia Support Numbers:

  • 24/7 Hotline for Alzheimer’s/Dementia Support: (800) 272-3900
  • Local Dementia Support Group: (910) 233-9538

Volunteer Income Tax Assistance (VITA)
The VITA Program at the Senior Center offers tax help to low-and moderate-income taxpayers with a focus on those 60 and older. IRS-certified volunteers provide basic income tax return preparation with electronic filing to qualified individuals in New Hanover County. Volunteers are able to inform taxpayers about special tax credits, such as Earned Income Tax Credit, Child Tax Credit, and Credit for the Elderly or the Disabled. Here is the latest information:

Beginning Feb. 1 and running through April 15, New Hanover County residents can come to the Senior Resource Center for tax preparation and filing by a trained and IRS-certified
volunteer at no cost. In addition to the Senior Center location, there will be two other locations to serve the public: In Carolina Beach at 300 Cape Fear Blvd, and at the NHC Main Library at 201 Chestnut St.

There are no pre-scheduled appointments, and tax preparers do not have telephone access. Individuals should sign up in person for a timeslot beginning at 8:00 a.m. each morning. After signing up, individuals do not need to remain at the location, but should return 20 minutes before their scheduled time. Tax assistance locations/hours are as follows:
NHC Main Library (201 Chestnut St)
M-F 9:00am-1:30pm
NHC Senior Resource Center (will begin on Friday, January 31st) at 2222 S. College Rd.
Doors open at 8:00 each morning to come and reserve a time slot for that day.
M, W, F  8am-4pm
T, TH  11am-6pm
Town of Carolina Beach (300 Cape Fear Blvd)
M-TH 12pm-4pm
SAT 8am-12pm
Call Allie Hernandez at 910-798-6406 with program questions (not specific tax questions).

SHIIP: Seniors’ Health Insurance Information Program

The Seniors’ Health Insurance Information Program (SHIIP) is a division of North Carolina Department of Insurance (DOI) which strives to assist Medicare beneficiaries in making well-informed health insurance choices. The New Hanover County Senior Resource Center SHIIP volunteers offer free, unbiased health information on topics including:

  • Medicare Supplement Plans
  • Medicare Advantage Options
  • Medicare Prescription Drug Plans
  • Medicare Summary Notices
  • Medigap
  • Medicare Patrol – prevention of billing errors, waste, or fraud and abuse

Appointments are required for SHIIP. Please call our appointment line at 798-6442.

Are you new to Medicare?  Take a few moments to watch the Medicare 101 presentation above for a brief overview of the different parts of Medicare.

The Senior Resource Center provides education and guidance on Medicare prescription drug plans and assists seniors who may be unable to afford medications by obtaining medications at no cost from pharmaceutical companies, subsidy programs, physician samples, and other resources. In the last year, more than 660 seniors were assisted by the Senior Resource Center through this program, helping them to save over $605,800 on prescription costs.

If you need assistance, the Senior Resource Center will work you to evaluate your medication needs and help you get your medicines at the lowest possible cost. Your cooperation is essential and will require a signed partnership agreement.

For more information, call 798-6422.

If you are on oxygen, have a physical disability that would make it difficult to evacuate, or have other special needs that would place you at higher risk during an emergency event, you are strongly encourage to sign up for the Special Needs Registry as part of your Emergency Preparedness Plan.

Individuals who are on the registry will be contacted by a trained RSVP volunteer 36 to 72 hours before a hurricane (or other known disaster) is expected to hit our area. The volunteer will review your Personal Disaster Plan and notify the Special Needs Task Force if additional assistance is needed.

To learn more and sign up for the Special Needs Registry, visit Emergency Management’s website.  If you have questions or need assistance signing up, please call 798-6400.

To learn more about becoming an RSVP volunteer, visit the Volunteer page.

The Senior Resource Center offers absorbent underwear at a senior discount through a collaboration with a local medical supplier. Hours for pickup are:

  • Mondays, 9-10:30 a.m.
  • Wednesdays, 3:30-4:30 p.m.
  • Fridays, 9-10:30 a.m.

For information, contact Valorie Hatten at 798-6485.

Starting in December each year, the Department of Social Services accepts applications for the Low Income Energy Assistance Program (LIEAP) to help eligible households pay for heating costs. For approved households, LIEAP provides a one-time payment directly to the heating provider/company.

For more information about applying LIEAP, visit the Social Services website or call 798-6445.

Grant funds are available to eligible caregivers to provide a break from their everyday caregiving duties. If funding allows, caregivers may be eligible for supplemental services such as help in purchasing nutritional supplements (Boost, Ensure) or incontinence supplies (Depends).

A Social Worker will meet with you to evaluate your specific needs and identify available resources. Call 798-6445 for more information.

Caregiver Meetings at the Senior Resource Center:

  • Family Caregivers – meets on the 3rd Monday of the month at 1:30 p.m except January.
  • Caregiving with Art – meets on the 2nd Tuesday of the month at 1 p.m.
    This group supports caregivers while painting, drawing, or creating art. You do not need to be an artist to participate. Supplies are provided.
  • Caregiver Mental Health Support Group – Meets on the 4th Tuesday of the month at 1:30 p.m. This group provides support for issues such as grief, loneliness, personal health issues, etc.

For more information on caregiver meetings, call 798-6445.

2222 South College Road • Wilmington, NC 28403 • Phone 910-798-6400 • Fax 910-798-6411