Alzheimer’s and Dementia Support Numbers:

  • 24/7 Hotline for Alzheimer’s/Dementia Support: (800) 272-3900

SHIIP: Seniors’ Health Insurance Information Program

The Seniors’ Health Insurance Information Program (SHIIP) is a division of North Carolina Department of Insurance (DOI) which strives to assist Medicare beneficiaries in making well-informed health insurance choices. The New Hanover County Senior Resource Center SHIIP volunteers offer free, unbiased health information on topics including:

  • Medicare Supplement Plans
  • Medicare Advantage Options
  • Medicare Prescription Drug Plans
  • Medicare Summary Notices
  • Medigap
  • Medicare Patrol – prevention of billing errors, waste, or fraud and abuse

Appointments are required for SHIIP. Please call our appointment line at 798-6442.

Are you new to Medicare?  Take a few moments to watch the Medicare 101 presentation above for a brief overview of the different parts of Medicare.

The Senior Resource Center provides education and guidance on Medicare prescription drug plans and assists seniors who may be unable to afford medications by obtaining medications at no cost from pharmaceutical companies, subsidy programs, physician samples, and other resources. In the last year, more than 660 seniors were assisted by the Senior Resource Center through this program, helping them to save over $605,800 on prescription costs.

If you need assistance, the Senior Resource Center will work you to evaluate your medication needs and help you get your medicines at the lowest possible cost. Your cooperation is essential and will require a signed partnership agreement.

For more information, call 798-6422.

If you are on oxygen, have a physical disability that would make it difficult to evacuate, or have other special needs that would place you at higher risk during an emergency event, you are strongly encourage to sign up for the Special Needs Registry as part of your Emergency Preparedness Plan.

Individuals who are on the registry will be contacted by a trained RSVP volunteer 36 to 72 hours before a hurricane (or other known disaster) is expected to hit our area. The volunteer will review your Personal Disaster Plan and notify the Special Needs Task Force if additional assistance is needed.

To learn more and sign up for the Special Needs Registry, visit Emergency Management’s website.  If you have questions or need assistance signing up, please call 798-6400.

To learn more about becoming an RSVP volunteer, visit the Volunteer page.

The Senior Resource Center offers absorbent underwear at a senior discount through a collaboration with a local medical supplier. Hours for pickup are:

  • Mondays, 9-10:30 a.m.
  • Wednesdays, 3:30-4:30 p.m.
  • Fridays, 9-10:30 a.m.

For information, contact Valorie Hatten at 798-6485.

Starting in December each year, the Department of Social Services accepts applications for the Low Income Energy Assistance Program (LIEAP) to help eligible households pay for heating costs. For approved households, LIEAP provides a one-time payment directly to the heating provider/company.

For more information about applying LIEAP, visit the Social Services website or call 798-6445.

Grant funds are available to eligible caregivers to provide a break from their everyday caregiving duties. If funding allows, caregivers may be eligible for supplemental services such as help in purchasing nutritional supplements (Boost, Ensure) or incontinence supplies (Depends).

A Social Worker will meet with you to evaluate your specific needs and identify available resources. Call 798-6445 for more information.

Caregiver Meetings at the Senior Resource Center:

  • Family Caregivers – meets on the 3rd Monday of the month at 1:30 p.m except January.
  • Caregiving with Art – meets on the 2nd Tuesday of the month at 1 p.m.
    This group supports caregivers while painting, drawing, or creating art. You do not need to be an artist to participate. Supplies are provided.
  • Caregiver Mental Health Support Group – Meets on the 4th Tuesday of the month at 1:30 p.m. This group provides support for issues such as grief, loneliness, personal health issues, etc.

For more information on caregiver meetings, call 798-6445.


Volunteer Income Tax Assistance 

Beginning on Monday, June 1st, 2020, the Volunteer Income Tax Assistance Programs at both the Senior Resource Center and Carolina Beach locations will resume serving the community with our free Income Tax service through the remainder of the season. Due to COVID-19 restrictions, we have implemented a process to minimize contact between taxpayers and VITA volunteers at each location, and are serving the public with a drop off service only.

  • We are only preparing 2019 taxes at this time.
  • There is NO WAITING – You will drop off all of your tax paperwork and leave it with us.
  • You must have the following forms completed at the time of drop off: Virtual Taxpayer Consent Form and Intake/Interview Sheet. 
  • A certified tax preparer will call you to verify certain information and to review your tax return with you.
  • You will return to the site to pick up your return and paperwork.


Please note the following specifics at each location:

Senior Resource Center VITA:                  2222 S College Rd, Wilmington

Hours of operation:                                      Mon. thru Fri. 12-2 pm by appointment ONLY

Appointment line:                                         910-798-6416

**You may pick up forms needed at this location between the hours of 10 am and 2 pm. For questions regarding either location, please call the Senior Resource Center at 910-798-6400.

Carolina Beach VITA: 300 Cape Fear Blvd, Carolina Beach
Hours of operation: Monday thru Saturday, 9-10 am for forms pickup and drop off.
**Taxpayers using this location MUST pick up the required forms from this location only. 

Due to a high call volume to the VITA (tax) appointment line, your call back may be delayed and will be returned within 24 to 48 business hours.

Please note that when you call the 798-6416 VITA appointment number, your call has been logged and your call will be returned in the order it was received. Please be patient as this is a busy time, and we have many customers to call back. It is very important to make sure that your phone is not blocking unknown numbers so that our tax volunteers will be able to call you back. Also, please make sure your phone’s voice mailbox has been setup, is ready to accept messages, and is not full. Thank you for helping us help you!  

For questions regarding either location, please call the Senior Resource Center at 910-798-6400.

2222 South College Road • Wilmington, NC 28403 • Phone 910-798-6400 • Fax 910-798-6411