Show All Answers

1. How do I find my inspector's name and phone number?

To locate your inspector's name and number, click where it says "Today's Inspections" in the top navigation on COAST.

Find the Search field, and enter your permit number there. Inspector's name and phone number may be found in the inspections table under your inspection number.

*Please note, for the fastest response, text your Inspector directly at the phone number provided. 

2. What is the deadline to request a next business day inspection?

Please request your inspection on your Coast portal before 3:30 pm for the next business day inspection.

3. I need to cancel my inspection, why can't I do it on COAST?

COAST does not currently have the ability to cancel same-day inspections.

For the fastest service, you may text your Inspector directly to cancel your appointment. 

To locate your inspector's name and number, click where it says "Today's Inspections" in the top navigation on COAST.

Find the Search field, and enter your permit number there.Inspector's name and phone number may be found in the inspections table under your inspection number.

*Please note, for additional assistance, you may email coast@nhcgov.com. 

4. What time will my inspection take place?

Inspections take place between the hours of 8:00 am-5:00 pm.

On average, New Hanover County Building Safety performs approximately 300 inspections per day. Each inspection time varies from 5 minutes to 2 hours.

Unfortunately, there is no way to guarantee a specific timeframe.

5. Do the inspector's have ladders, or do I have to provide one?

Inspectors do not carry ladders. You will be required to provide a ladder if needed.

6. I need to add a document for my inspection, but the attachments section won’t allow for me to do so.

1. Open the permit on the Customer Online Application & Services Tool (COAST)
2. Click the Inspections tab
3. Select the scheduled inspection
4. When the inspection opens, click the Attachments tab, and upload the document
5. Click Submit

7. I can't schedule my inspection because of pre-requisites, what is that?

Pre-requisites are in place, ensuring the steps will be followed in the required order per the North Carolina Department of Insurance (NCDOI).

Email the Customer Online Application & Services team and let us know if you are unable to request your inspection. Please reference your permit number in the subject line.