Senior Resource Center – List of Services

Volunteer Income Tax Assistance (VITA)
 Available February 1, 2017-April 18, 2017

The VITA Program offers free tax help to low-and moderate-income persons with a focus on those 60 and older. IRS-certified volunteers provide free, basic income tax return preparation with electronic filing to qualified individuals in New Hanover County. Volunteers are able to inform taxpayers about special tax credits, such as Earned Income Tax Credit, Child Tax Credit, and Credit for the Elderly or the Disabled.

If utilizing this service, taxpayers need to bring the following items:

  1. Picture ID, address and local phone number.
  2. Social Security cards and Date of Birth for self, spouse and all dependents.4.   Retirement, Social Security, and/or Railroad Retirement statements.
  3. Interest, dividend, and final brokerage statements.
  4. Wage statements (W-2’s and 1099’s) from all employers for the year.
  5. Charitable contributions, medical expenses and real estate property taxes you paid in 2016. (For those who itemize)
  6. To have the Affordable Care Act portion of your return completed, you may need to have some specific documentation on 2016 health care coverage for you, your spouse and dependents. If you, your spouse and dependents were covered all of 2016 by Medicare, Medicaid, employer provided health insurance or health insurance you purchased from an insurance provider, you will not need any additional documentation. If you, your spouse or any dependent purchased health insurance on the “Marketplace/Exchange” run by the state or federal government, then you will need additional documentation. At a minimum, you must have Form 1095-A issued by the “Marketplace/Exchange” showing the specific months you, your spouse and dependents were covered by health insurance. Your Form 1095-A should be in the mail to you by January 31. If you were not covered by health insurance for some or all of 2016 you may be required to make a “Shared Responsibility Payment” with your tax return.
  7. You are encouraged to bring your 2015 tax returns, which may be required to accurately complete your 2016 return.
  8. A copy of your Power of Attorney if you are filing on behalf of another person.
  9. Any other tax document related to 2016.

Tax assistance locations in New Hanover County:

  • New Hanover County Senior Resource Center (2222 S. College Road)
    • Hours: Mon., Wed. & Fri., 8:30 a.m.-4 p.m.; Tues. & Thurs., 10:30 a.m.-6 p.m
  • New Hanover County Main Library (201 Chestnut Street)
    • Hours: Mon.-Fri., 9:30 a.m.-1:30 p.m
  • Town of Carolina Beach (300 Cape Fear Blvd.)
    • Hours: Mon.-Thurs., noon-4 p.m.; Sat., 8 a.m.-noon

Please call the Senior Resource Center at 910-798-6400 for more information.

Caregivers meet on the 3rd Monday of the month at 1:30pm at the Senior Resource Center. NOTE: January’s meeting will be held on the following day.

There is also a Mental Health Support Group. This support group is focused on the caregiver.  It may be such issues as grief, loneliness, personal health issues, etc. Meetings are the 4th Tuesday of the month at the Senior Center. For more information call Gayle Ginsberg at 910-798-6402.

Grant funds are available to eligible caregivers to provide them with a break from their everyday caregiving duties.

If funding allows, caregivers may be eligible for supplemental services such as help in purchasing nutritional supplements (Boost, Ensure)  or incontinence supplies (Depends).

A Social Worker will meet with you to evaluate your specific needs and identify available resources. Please contact Gayle for more information at 910-798-6402.

SHIIPSHIIP: Seniors’ Health Insurance Information Program
The Seniors’ Health Insurance Information Program (SHIIP) is a division of North Carolina Department of Insurance (DOI) which strives to assist Medicare beneficiaries in making well-informed health insurance choices. The New Hanover County Senior Resource Center SHIIP volunteers offer free unbiased health information to person in need of such information in our state. Topics to discuss are Medicare Supplement Plans, Medicare Advantage Options, Medicare Prescription Drug Plans, Medicare Summary Notices, Medigap, Medicare Patrol, Billing errors, waste, or fraud and abuse.

Please call Valerie at 910-798-6406 for more information.


SHIIP offices will continue as appointment onlyWe will return to the original schedule of Tuesdays and Thursdays, 11:00-1:00, with only one counselor per day, but they will be by appointment. Valerie Smith will be taking those appointments and handling the SHIIP calendar. 798-6406.

OPEN ENROLLMENT –  For more information please click this link:

Medicare Open Enrollment: Are you ready to pick a plan?

We will do our best to evaluate your medication needs and help you get your medicines at the lowest possible cost. Your cooperation is essential and will require a signed partnership agreement. Contact Pam Wall at 910-798-6422.





Disaster Supply Kit

The Registry is a computer list of individuals who live in New Hanover County and have special physical, medical or functional disabilities that would place them at higher risk in an emergency event such as a hurricane.

Individuals who are on the registry will be contacted by one of our trained RSVP volunteers 72 to 36 hours before a hurricane (or other known disaster) is expected to hit our area. The volunteer will review their Personal Disaster Plan and notify the Special Needs Task Force Team* if additional assistance or evaluation is needed.

To be put on the registry contact Jeanette Bell or call 910-798-6416. If you would like to volunteer to help us with a Call-Down, please call Maya at 910-798-6407.

Click below to view and print the Special Needs Registry Form.




The Senior Resource Center offers absorbent underwear (Depends, Poise pads, etc.) at a senior discount, through a collaboration with a local medical supplier. Hours for pickup are: Monday 9am-10:30am, Wednesday 3:30pm – 4:30pm, and Friday 9am – 10:30am. Contact Valorie Hatten at 910-798-6485.

The Senior Resource Center offers Ensure nutritional drinks for purchase. No prescription is needed. Glucerna can be ordered for diabetics. Items are offered at a senior discount, through a collaboration with a local medical supplier. Contact Richard at 910-798-6444.

Pickup days/hours are:

Tuesday 8am-11am
Thursday 2pm-4:30pm

On December 1st of each year,  the Department of Social Services will be taking applications to get help paying for heating bills.

A copy of your heating bill and verification of ALL household income must be provided at application.

December 1st through 31st – Applications will be taken only for households with an elderly person, age 60 and above OR a DISABLED person receiving benefits AND services through the Division of Aging.

As long as funds are available, the program will be extended for all households beginning January 2.

The energy payments will be paid directly to the heating provider/company.

For more information, contact Gayle Ginsberg at 910-798-6402.

2222 South College Road • Wilmington, NC 28403 • Phone 910-798-6400 • Fax 910-798-6411