Senior Resource Center – List of Services
Updated July 2017
This is a list of every service you can find in the Senior Resource Center, complete with contact phone number and email address to better serve you, the senior. Click on this link:
Family Caregivers meet on the 3rd Monday of the month at 1:30pm at the Senior Resource Center. NOTE: January’s meeting will be held on the following day.
Caregiving with Art is a group that supports caregivers while painting, drawing, or creating art. You do not need to be an artist to come on out and join other caregivers. Supplies are provided. Meetings are 2nd Tuesdays at 1pm.
There is also a Caregiver Mental Health Support Group. It may be such issues as grief, loneliness, personal health issues, etc. Meetings are the 4th Tuesday of the month at 1:30pm.
For more information on all caregiver meetings, call Andrew at 910-798-6445.
Grant funds are available to eligible caregivers to provide them with a break from their everyday caregiving duties.
If funding allows, caregivers may be eligible for supplemental services such as help in purchasing nutritional supplements (Boost, Ensure) or incontinence supplies (Depends).
A Social Worker will meet with you to evaluate your specific needs and identify available resources. Please contact Andrew for more information at 910-798-6445.
SHIIP: Seniors’ Health Insurance Information Program
The Seniors’ Health Insurance Information Program (SHIIP) is a division of North Carolina Department of Insurance (DOI) which strives to assist Medicare beneficiaries in making well-informed health insurance choices. The New Hanover County Senior Resource Center SHIIP volunteers offer free unbiased health information to person in need of such information in our state. Topics to discuss are Medicare Supplement Plans, Medicare Advantage Options, Medicare Prescription Drug Plans, Medicare Summary Notices, Medigap, Medicare Patrol, Billing errors, waste, or fraud and abuse.
Please call Valerie at 910-798-6406 for more information.
SHIIP offices are appointment only. Tuesdays and Thursdays, 11:00-1:00, with only one counselor per day, but they will be by appointment. Valerie Smith will be taking those appointments and handling the SHIIP calendar. 798-6406.
OPEN ENROLLMENT – For more information please click this link:
We will do our best to evaluate your medication needs and help you get your medicines at the lowest possible cost. Your cooperation is essential and will require a signed partnership agreement. Contact Pam Wall at 910-798-6422.
The Registry is a computer list of individuals who live in New Hanover County and have special physical, medical or functional disabilities that would place them at higher risk in an emergency event such as a hurricane.
Individuals who are on the registry will be contacted by one of our trained RSVP volunteers 72 to 36 hours before a hurricane (or other known disaster) is expected to hit our area. The volunteer will review their Personal Disaster Plan and notify the Special Needs Task Force Team* if additional assistance or evaluation is needed.
To be put on the registry contact Jeanette Bell firstname.lastname@example.org or call 910-798-6416. If you would like to volunteer to help us with a Call-Down, please call 910-798-6400.
Click below to view and print the Special Needs Registry Form.
The Senior Resource Center offers absorbent underwear (Depends, Poise pads, etc.) at a senior discount, through a collaboration with a local medical supplier. Hours for pickup are: Monday 9am-10:30am, Wednesday 3:30pm – 4:30pm, and Friday 9am – 10:30am. Contact Valorie Hatten at 910-798-6485.
The Senior Resource Center offers Ensure nutritional drinks for purchase. No prescription is needed. Glucerna can be ordered for diabetics. Items are offered at a senior discount, through a collaboration with a local medical supplier. Contact Richard at 910-798-6444.
Pickup days/hours are:
On December 1st of each year, the Department of Social Services will be taking applications to get help paying for heating bills.
A copy of your heating bill and verification of ALL household income must be provided at application.
December 1st through 31st – Applications will be taken only for households with an elderly person, age 60 and above OR a DISABLED person receiving benefits AND services through the Division of Aging.
As long as funds are available, the program will be extended for all households beginning January 2.
The energy payments will be paid directly to the heating provider/company.
For more information, contact Becky at 910-798-6435.
Volunteer Income Tax Assistance (VITA)
Available February through mid-April
The VITA Program offers free tax help to low income persons age 60 and older. IRS-certified volunteers provide free, basic income tax return preparation with electronic filing to qualified individuals in New Hanover County. Volunteers are able to inform taxpayers about special tax credits, such as Earned Income Tax Credit, Child Tax Credit, and Credit for the Elderly or the Disabled.
If utilizing this service, taxpayers need to bring the following items:
Tax assistance locations in New Hanover County:
Please call the Senior Resource Center at 910-798-6400 for more information.